Can I still return items to you?

Yes, for UK, US and Australia orders you can return an order to us using the free returns label provided.

For European and Rest of World returns, please use our Rebound service.

Stores 

All of our US stores have re-opened as well as our Bondi and Noosa stores in Australia. Each store does have revised opening times. Please visit our Store page for further details. 

All other terms on our Returns and Exchanges policy remain the same. If you have any questions, please contact our OB Concierge team.

 

UK and US

The below precautionary actions are being taken by all members of staff within our distribution centres: 

  • Observation of social distancing rules of 2 meters between work stations and members of staff.
  • Regular handwashing.
  • Regular disinfecting frequently used surfaces
  • Use of disposable gloves and masks for all staff handling parcels and products.
  • Any drivers or visitors to the premises must be approved by site management and follow hygiene measures.

 

Australia

The below precautionary actions are being taken by all members of staff within our distribution centres:

  • Regular handwashing.
  • Regular disinfecting frequently used surfaces.
  • All returned products are steam cleaned and re-packed before returning to stock.
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