Can I claim the guarantee by going into the stores? 19 April 2021 17:13 Updated If you experience an issue with your shorts, you are welcome to visit one of our OB Stores and our teams will be happy to assist you. Please do take with you the product and a copy of your receipt. Related articles I do not want a replacement. Can you just repair a faulty pair of shorts? Is the 5-Year Guarantee available internationally? Will I be charged handling and custom fees? What is considered faulty? What products fall under the 5-Year Guarantee?