Can I claim a tax refund on my online order?

Tax charged on purchases made online cannot be recovered through the VAT Retail Export Scheme. Please note we do not charge tax for orders shipped outside of the EU.


We have a single consumer pricing policy for a consistent customer experience and as such, we do not adjust the price for any region regardless of whether it’s lower / higher than UK Standard VAT.


We are currently reviewing the complexities that this can cause online, however, if you have any queries relating to your purchase please contact our OB Concierge team.


For Click&Collect orders, you are welcome to request a tax-free form at the time of collecting your order at our stores; please bring your passport with you.


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