Tax charged on purchases made online cannot be recovered through the VAT Retail Export Scheme.
We have a single consumer pricing policy for a consistent customer experience and as such, we do not adjust the price for any region regardless of whether it’s lower / higher than UK Standard VAT.
We are currently reviewing the complexities that this can cause online. In the meantime we cannot offer any tax refunds.
For Click&Collect orders, you are welcome to request a tax-free form at the time of collecting your order at our stores; please bring your passport with you.