If you've experienced any issues with your item(s), please get in touch with our OB Concierge team. You can contact us in whichever way is most convenient for you.
To help us resolve the matter efficiently, please provide the following details:
- Your full name, address, and contact number
- Your order number or proof of purchase
- Clear images of the item and the fault
- A brief description of the issue
If your purchase wasn’t made online, please include proof of purchase or any details that will help us locate your order.
Please note that we’re unable to process your request without this information.