If you have experienced any issues with your item(s), please contact the OB Concierge by email. Use the subject line 'OB Claim Request' and include:
- Your full name, address and contact number
- Clear images of the item
- Clear images of the fault
- A description of the fault
- Proof of purchase
If you did not buy your item online with us, please provide proof of purchase or alternative details so we can find a record of your purchase.
Please note, we are unable to process any request without the above information.