I am missing an item from my order. What do I do? 15 May 2023 15:00 Updated If for any reason your order has arrived incomplete, please contact our OB Concierge team with your order reference and tracking information. Related articles Do you offer a gift wrapping service? Can I change or cancel an order once it has been placed? How do I return an Online Order? Which currencies can I pay with? How can I cancel my order?