GENERAL ENQUIRIES
- Does Orlebar Brown have seasonal sales?
- Do you sell gift vouchers?
- Do you stock Orlebar Brown in stores near me?
- What if an item I want is out of stock?
- Can I reserve an item?
- Can I claim a tax refund on my online order?
PRODUCT INFORMATION
- Where does Orlebar Brown manufacture its clothing?
- Is OB clothing true to size?
- What if an item I want is out of stock?
- How do I find my size?
- Is sizing consistent between styles?
- Is there a difference in sizing between shorts of the same size and style?
ORDERS & PAYMENT
- Can I change or cancel an order once it has been placed?
- I am missing an item from my order. What do I do?
- Do you offer a gift wrapping service?
- Has my order been despatched?
- How do I apply promotional codes or gift vouchers?
- Which payment methods do you accept?
SHIPPING & DELIVERY
- When will my order be delivered?
- What are your cut off times for order to be dispatched?
- Do you offer a Click & Collect delivery service?
- Do you deliver to P.O.Boxes, Military, Diplomatic and Freight Forwarding addresses?
- Where is my order despatched from?
- Will I be charged handling and custom fees?
RETURNS & EXCHANGES
- What is your Return Policy?
- How do I return an Online Order?
- Can I return/exchange my online order to one of your stores?
- Do you offer free returns?
- Can I return an Orlebar Brown item that was not purchased from your website?
- How long will it take for my return to be processed?
BESPOKE & SNAPSHORTS
- Do you accept bespoke requests?
- What is a #SnapShorts?
- What size image in required?
- How can I stop my image from being rejected and my order cancelled?
- Which style can I have in my #SnapShorts?
- How do I pay for my shorts?
OB 5-YEAR GUARANTEE
- What is the OB 5-Year Guarantee?
- How do I make a claim?
- What if my shorts were not bought directly from Orlebar Brown?
- What is considered faulty?
- Can I return my shorts for a refund with the 5-Year Guarantee?
- What products fall under the 5-Year Guarantee?