FREQUENTLY ASKED QUESTIONS

COVID-19 (Coronavirus)

• Can I still place orders with you online?
• Will I still receive my delivery?
• Can I still return items to you?
• Can I visit one of your stores to shop / return / exchange an item?
• Who can I contact in case of a question / query?

PRODUCT INFORMATION

• Where does Orlebar Brown manufacture its clothing?
• Is OB clothing true to size?
• What if an item I want is out of stock?
• How do I find my size?
• Is sizing consistent between styles?
• Is there a difference in sizing between shorts of the same size and style?
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GENERAL ENQUIRIES

• Does Orlebar Brown have seasonal sales?
• Do you sell gift vouchers?
• Do you stock Orlebar Brown in stores near me?
• What if an item I want is out of stock?
• Can I reserve an item?
• Can I claim a tax refund on my online order?
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ORDERS & PAYMENT

• Can I change or cancel an order once it has been placed?
• I am missing an item from my order. What do I do?
• Do you offer a gift wrapping service?
• Has my order been despatched?
• How do I apply promotional codes or gift vouchers?
• Which payment methods do you accept?
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SHIPPING & DELIVERY

• When will my order be delivered?
• What are your cut off times for order to be dispatched?
• Do you offer a Click & Collect delivery service?
• Do you deliver to P.O.Boxes, Military, Diplomatic and Freight Forwarding addresses?
• Where is my order despatched from?
• Will I be charged handling and custom fees?
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RETURNS & EXCHANGES

• What is your Return Policy?
• How do I return an Online Order?
• Can I return/exchange my online order to one of your stores?
• Do you offer free returns?
• Can I return an Orlebar Brown item that was not purchased from your website?
• How long will it take for my return to be processed?
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BESPOKE & SNAPSHORTS

• Do you accept bespoke requests?
• What is a #SnapShorts?
• What size image in required?
• How can I stop my image from being rejected and my order cancelled?
• Which style can I have in my #SnapShorts?
• How do I pay for my shorts?
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OB 5-YEAR GUARANTEE

• What is the OB 5-Year Guarantee?
• How do I make a claim?
• What if my shorts were not bought directly from Orlebar Brown?
• What is considered faulty?
• Can I return my shorts for a refund with the 5-Year Guarantee?
• What products fall under the 5-Year Guarantee?
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WEBSITE & CUSTOMER ACCOUNT

• How do I reset my password?
• I am having trouble logging into my customer account
• I am having trouble with the website, I can't place my order
• Do I need an account to place an order?
• Can I place my order over the phone?