Sale FAQS
GENERAL ENQUIRIES
- Where can I buy a gift card/Voucher?
- Do you stock Orlebar Brown in stores near me?
- The item I want is out of stock, what should I do?
- Where can I shop other than online?
- Can I claim a tax refund on my online order?
- Can I shop tax-free in your stores?
PRODUCT INFORMATION
- Where do you manufacture your products?
- What is the fit of your products?
- What if an item I want is out of stock?
- How do I find the right size?
- Is sizing consistent between styles?
- I have a fault with an item how do I resolve this?
ORDERS & PAYMENT
- Can I change or cancel an order once it has been placed?
- I am missing an item from my order. What do I do?
- How do I apply my gift card/e-voucher as payment for my order?
- Has my order been despatched?
- How do I apply gift cards, e-vouchers or promotional codes to my order?
- Which currencies can I pay with?
SHIPPING & DELIVERY
- When will my order be delivered?
- Do you deliver to P.O.Boxes, Military, Diplomatic and Freight Forwarding addresses?
- Where is my order dispatched from?
- Will I be charged handling and custom fees?
- I have not received my order yet, what should I do?
- My tracking number isn't working, what shall I do?
RETURNS & EXCHANGES
- What is your Return Policy?
- How do I return an Online Order?
- Can I return/exchange my online order to one of your stores?
- Do you offer free returns?
- Can I return an item to you that was not purchased from your website?
- How long will it take for my return to be processed?
BESPOKE & SNAPSHORTS
OB 5-YEAR GUARANTEE
- What is the OB 5-Year Guarantee?
- How do I make a claim with the OB Guarantee?
- How do I claim the OB Guarantee if my shorts were not bought directly from you?
- What faults are considered within the OB Guarantee?
- Can I return my shorts for a refund with the OB Guarantee?
- What products fall under the OB Guarantee?