Apologies for the issues you have experienced when trying to order with us online. Please contact your bank to ensure there are no fraud blocks on your card. If you are still not able to place your order online, please email us or call us on email@example.com or +44 20 7785 6941. We will aim to respond to your email within one business day. Our offices are open Monday-Friday 9-6pm (GMT/BST).