Top questions asked
- How do I claim VAT?
- What is your Christmas 2019 return policy?
- How do I find my size?
- Is OB clothing true to size?
- What is your return policy?
- Do you ship to my country?
Product Information
- Where does Orlebar Brown manufacture its clothing?
- Is OB clothing true to size?
- What if an item I want is out of stock?
- How do I find my size?
- Is sizing consistent between styles?
- Is there a difference in sizing between shorts of the same size and style?
Delivery
- When will my order be delivered?
- What are your cut off times for order to be dispatched?
- Can I collect my order from one of your London stores?
- Do you deliver to PO box addresses?
- Where is my order dispatched from?
- Will I be charged handling and custom fees?
Exchange & Returns
- What is your return policy?
- How do I make a return?
- How can I exchange my order?
- Can I return/exchange my order to one of your London stores?
- Do you offer free returns?
- I have a fault with an OB item how do I resolve this?
Orders
- Can I change or cancel an order once it has been placed?
- I am missing an item from my order. What do I do?
- Do you offer a gift wrapping service?
- I have not received my order confirmation email
- Has my order been dispatched?
- How do I apply promotional codes/ gift vouchers?
Policies
- How do I claim VAT?
- What is your price adjustment policy?
- Will custom charges apply?
- Does discount apply to sale items?
- What is your return policy?
- What is your return policy on faulty product?
Payment
Website & Customer Account
OB Guarantee
- What is the OB guarantee?
- How do I make a claim?
- What if my shorts were not bought directly from Orlebar Brown?
- What is considered faulty?
- Can I return my shorts for a refund with the guarantee?
- What products fall under the guarantee?
Bespoke & SnapShorts
- Do you accept bespoke requests?
- What is a SnapShorts?
- Why is my image size too small?
- How can I stop my image from being rejected and my order cancelled?
- What will the back of my SnapShorts look like?
- Which style can I have in my SnapShorts?