# orlebarbrown

> Public Help Center articles for orlebarbrown.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Where can I buy a Gift Card or E-Voucher?](https://help.orlebarbrown.com/en-GB/where-can-i-buy-a-gift-card-or-e-voucher-4153406.md): Gift Vouchers are available in set denominations and can be purchased online by clicking here. Please note: Gift Vouchers can only be redeemed in the currency in which they were purchased, both in store and online. Just a reminder — all Gift Vouchers
- [The item I want is out of stock, what should I do?](https://help.orlebarbrown.com/en-GB/the-item-i-want-is-out-of-stock-what-should-i-do-4153408.md): Due to the popularity of our collections, certain styles may occasionally sell out. As our inventory is fulfilled simultaneously from both our warehouses and boutiques, an item shown as unavailable online is regrettably no longer in stock. For person
- [Is there an Orlebar Brown store near me?](https://help.orlebarbrown.com/en-GB/is-there-an-orlebar-brown-store-near-me-4153410.md): With an expanding network of store and concessions, please visit our store locator to find your nearest Orlebar Brown.
- [Can I claim a tax refund on my online order?](https://help.orlebarbrown.com/en-GB/can-i-claim-a-tax-refund-on-my-online-order-4153789.md): Tax charged on purchases made online cannot be recovered through the VAT Retail Export Scheme. We have a single consumer pricing policy for a consistent customer experience and as such, we do not adjust the price for any region regardless of whether
- [Can I shop tax-free in your stores?](https://help.orlebarbrown.com/en-GB/can-i-shop-tax-free-in-your-stores-4153790.md): You can shop tax-free in our stores in France and Spain only. For international customers visiting one of our Australian stores, you can request a tax receipt to be able to claim the tax back at the airport before departure. Department stores will ha
- [Do you offer price match?](https://help.orlebarbrown.com/en-GB/do-you-offer-price-match-4153791.md): No, we do not price match our products against any other websites/sellers.
- [My garment is faulty, what can I do?](https://help.orlebarbrown.com/en-GB/my-garment-is-faulty-what-can-i-do-4154647.md): If you've experienced any issues with your garment, please get in touch with our OB Concierge team by email at obconcierge@orlebarbrown.com. To help us resolve the matter efficiently, please provide the following details:. Please note that we’re unab
- [Where do you manufacture your products?](https://help.orlebarbrown.com/en-GB/where-do-you-manufacture-your-products-4153792.md): As an international brand. we are proud to work with a select group of manufacturers who share our commitment. Every piece begins with our design team in the UK, and much of our production is entrusted to highly skilled makers in Portugal and Italy.
- [What is the fit of your products?](https://help.orlebarbrown.com/en-GB/what-is-the-fit-of-your-products-4153793.md): We offer three different fit styles; Tailored, classic and relaxed fit. Fit details can be found on the product description. Each item has been individually sized and may differ in the fit in comparison to other products. This is due to the different
- [How do I find the right size?](https://help.orlebarbrown.com/en-GB/how-do-i-find-the-right-size-4154018.md): We offer three different fit styles; Tailored, classic and relaxed fit. Fit details can be found on the product description. Each item has been individually sized and may differ in the fit in comparison to other products. This is due to the different
- [Is sizing consistent between styles?](https://help.orlebarbrown.com/en-GB/is-sizing-consistent-between-styles-4154019.md): All of our products are sized slightly differently due to the fit and style, therefore we recommend using our comprehensive size guide when choosing the right fit. On each of our product pages, we display information including; the size the model is
- [Is there a difference in sizing between shorts of the same size and style?](https://help.orlebarbrown.com/en-GB/is-there-a-difference-in-sizing-between-shorts-of-the-same-size-and-style-4154020.md): As with all clothing manufacturing, there is a tolerance. While we do our best to avoid inconsistencies, we cannot guarantee that each item will be identical. We do recommend using our comprehensive size guide when choosing the right fit. If you do h
- [Are all your shorts suitable for swimming?](https://help.orlebarbrown.com/en-GB/are-all-your-shorts-suitable-for-swimming-4154229.md): Our OB Classic Swim shorts have been designed with quick-drying fabrics and signature side fasteners. Each style is suitable for use in salt water and chlorine. Our material is tested to 50mg of chlorine per litre of water, whilst the average pool ha
- [Why do my block colour shorts feel different from my photographic shorts?](https://help.orlebarbrown.com/en-GB/why-do-my-block-colour-shorts-feel-different-from-my-photographic-shorts-4154244.md): All our solid block colours shorts are made out of 100% fast-drying polyamide, which is un-brushed to create a cotton effect. Our photographic printed shorts are made using 100% polyester. The techniques used in the production of these shorts means t
- [How long are your swim short inseams?](https://help.orlebarbrown.com/en-GB/how-long-are-your-swim-short-inseams-4365380.md): We offer a range of swim short lengths to suit every client and style preference. Our styles range from the shortest (Springer) to the longest (Dane). Below are the inseam measurements for each style, shown in both centimetres and inches. For more de
- [How do I return an Online Order?](https://help.orlebarbrown.com/en-GB/how-do-i-return-an-online-order-4154639.md): If you wish to return an item for a refund or exchange, simply send your purchase back to us within 28 days of receipt. Items returned must be in the original unworn condition, with all the product tags attached. Please ensure that you include your r
- [What is your Return Policy?](https://help.orlebarbrown.com/en-GB/what-is-your-return-policy-4154638.md): ONLINE ORDERS. You can return an online purchase within 28 days of receipt for a refund or exchange. Items returned must be in the original unworn condition, with all the product tags attached. Please ensure that you include your returns paperwork in
- [Do you offer free returns?](https://help.orlebarbrown.com/en-GB/do-you-offer-free-returns-4154644.md): We offer complimentary returns for customers shopping in; UK, EU, AUS and US.
- [How long will it take for my return to be processed?](https://help.orlebarbrown.com/en-GB/how-long-will-it-take-for-my-return-to-be-processed-4154646.md): Once your return has been processed, you will be notified via email. This can take up to 3-5 working days to process from receipt. For returns that arrive within our sale period, this may extend to 7–10 working days.
- [Can I return/exchange my online order to one of your stores?](https://help.orlebarbrown.com/en-GB/can-i-returnexchange-my-online-order-to-one-of-your-stores-4154641.md): Our stores are unable to issue refunds for online purchases. However, our in-store teams will gladly assist you in returning your items to our distribution centre on your behalf. To do so, please bring the item along with the RetainMe return slip enc
- [Puerto Rico (PR) returns - Return address](https://help.orlebarbrown.com/en-GB/puerto-rico-(pr)-returns---return-address-4154640.md): Please note, Orlebar Brown does not offer free returns for Puerto Rico orders. We recommend that you send your returns using a recorded or signed-for-service post and that you retain the proof of postage. The return address is:. Orlebar Brown Returns
- [Can I return an item to you that was purchased from a third-party stockist?](https://help.orlebarbrown.com/en-GB/can-i-return-an-item-to-you-that-was-purchased-from-a-third-party-stockist-4154645.md): Products purchased from one of our stockists, 3rd party retailers or wholesale partners must be returned directly to them.
- [Can I amend or cancel an order once it has been placed?](https://help.orlebarbrown.com/en-GB/can-i-amend-or-cancel-an-order-once-it-has-been-placed-4154246.md): We’re unable to amend orders once placed due to the volume of orders moving through our fulfilment centres. Once your order is dispatched, you’ll receive a confirmation email with tracking. In some cases, the courier may allow an address change direc
- [How do I apply a gift-voucher or promotional code to my order?](https://help.orlebarbrown.com/en-GB/how-do-i-apply-a-gift-voucher-or-promotional-code-to-my-order-4154249.md): You can apply a promotional code to your order by adding it at checkout.The discount code or gift voucher/e-voucher can be placed on the top right side of the check-out page as shown below:. Promotional codes cannot be redeemed against gift vouchers,
- [Has my order been despatched?](https://help.orlebarbrown.com/en-GB/has-my-order-been-despatched-4154248.md): Once your order has been despatched, you will receive a shipping notification by email. The email will contain the tracking reference which you can use for updates on the progress of your order.
- [Why has my order been refunded?](https://help.orlebarbrown.com/en-GB/why-has-my-order-been-refunded-4365385.md): During peak periods, availability may be limited and, on occasion, part or all of an order may need to be cancelled. Should this occur, you will be notified promptly via email. For your security, all transactions are subject to banking and fraud-prev
- [I am missing an item from my order. What do I do?](https://help.orlebarbrown.com/en-GB/i-am-missing-an-item-from-my-order-what-do-i-do-4154247.md): If for any reason your order has arrived incomplete, please contact our OB Concierge team with your order reference and tracking information.
- [Which currencies can I pay with?](https://help.orlebarbrown.com/en-GB/which-currencies-can-i-pay-with-4154251.md): We can take payment in GBP, EURO, USD, CHZ, AUD, BHT and AED. If your usual currency of payment is not listed on our website, you may incur additional fees from your card issuer, bank or payment method provider. Orlebar Brown is not responsible for a
- [How can I cancel my order after delivery?](https://help.orlebarbrown.com/en-GB/how-can-i-cancel-my-order-after-delivery-4154257.md): We hope you love your order, but should you change your mind, you have up to 28 days from the day after delivery to cancel your contract and return your items. To cancel, simply contact our Concierge Team here. Once we’ve received and inspected your
- [Do you offer a gift-wrapping service?](https://help.orlebarbrown.com/en-GB/do-you-offer-a-gift-wrapping-service-4378485.md): While we do not currently offer a dedicated gift-wrapping service, every Orlebar Brown order is thoughtfully presented in our signature packaging, wrapped in branded tissue paper and beautifully boxed.
- [When will my order be delivered?](https://help.orlebarbrown.com/en-GB/when-will-my-order-be-delivered-4154498.md): Once your order is dispatched you will receive a shipping notification by email containing the tracking reference which you can follow the progress of your order with. Delivery times vary depending on the shipping method selected at checkout. Whilst
- [What are the delivery cut of times for placing an order?](https://help.orlebarbrown.com/en-GB/what-are-the-delivery-cut-of-times-for-placing-an-order-4154535.md): Depending on your location, the cut-off time for same-day dispatch may differ. Please refer to the table below for your region's specific cut-off time and dispatch days:. Orders placed after the cut-off times, on weekends, or on public holidays will
- [Do you offer a Click & Collect service?](https://help.orlebarbrown.com/en-GB/do-you-offer-a-click-and-collect-service-4154626.md): Click and collect is not available at checkout, but we’re happy to arrange delivery to a store. Please reach out to our OB Concierge team to take care of this for you.
- [Do you deliver to P.O.Boxes, Military, Diplomatic and Freight Forwarding addresses?](https://help.orlebarbrown.com/en-GB/do-you-deliver-to-poboxes-military-diplomatic-and-freight-forwarding-addresses-4154628.md): We are unable to accept any orders to P.O. Boxes, Military, Diplomatic, or Freight Forwarding addresses. You may still purchase directly from our regional websites for delivery to the physical street address. Please include your full delivery address
- [Where is my order dispatched from?](https://help.orlebarbrown.com/en-GB/where-is-my-order-dispatched-from-4154629.md): We have multiple fulfilment locations across the globe where your order will be sent from depending on your country of order.
- [Will I be charged handling and custom fees?](https://help.orlebarbrown.com/en-GB/will-i-be-charged-handling-and-custom-fees-4154630.md): EU/UK/US/AUS. For orders sent to a shipping address within the these regions, Orlebar Brown will cover the cost of customs, duties and local taxes that may apply to the order. Rest Of World. Any orders to countries outside of the EU except the USA, w
- [I have not received my order yet, what should I do?](https://help.orlebarbrown.com/en-GB/i-have-not-received-my-order-yet-what-should-i-do-4154632.md): Soon after your order has been despatched from our warehouse you will receive a confirmation by email. A tracking number will be shared once your order has been received by the courier, from here you can track the progress of your delivery. Please no
- [My tracking number isn't working, what shall I do?](https://help.orlebarbrown.com/en-GB/my-tracking-number-isnt-working-what-shall-i-do-4154633.md): A shipping notification containing your tracking number will be emailed to you once our distribution centre finalises your order. The tracking status may not immediately display delivery information. If your parcel is marked as shipped during a non-b
- [What are your shipping options?](https://help.orlebarbrown.com/en-GB/what-are-your-shipping-options-4154634.md): For details on delivery charges and timescales by region, please visit our Delivery page. Please note some delivery options may be unavailable during our busy periods.
- [Do you ship to my country?](https://help.orlebarbrown.com/en-GB/do-you-ship-to-my-country-4154635.md): We ship across the globe from 5 different dispatch locations. When placing your order online, please enter all of your details including your billing and shipping address. At the checkout, you will see all of the delivery options, time and charges av
- [What are the delivery costs?](https://help.orlebarbrown.com/en-GB/what-are-the-delivery-costs-4154636.md): For more details on delivery charges and timescales by region, please visit our delivery page..
- [Can I place my order on the UK site if I am based in the US?](https://help.orlebarbrown.com/en-GB/can-i-place-my-order-on-the-uk-site-if-i-am-based-in-the-us-4154637.md): We do not ship cross-regionally. Orders for delivery within the US may only be placed via our US site.
- [How do I reset my password?](https://help.orlebarbrown.com/en-GB/how-do-i-reset-my-password-4154664.md): Please click 'Forgotten Your Password' when logging in online to re-set. You will be asked to provide your email address used to register your account with, and you will be emailed the steps to re-set. Simply, follow the prompts. If you have register
- [I am having trouble logging into my customer account, what do I need to do?](https://help.orlebarbrown.com/en-GB/i-am-having-trouble-logging-into-my-customer-account-what-do-i-need-to-do-4154665.md): If you are an existing customer with an online account, you will need to log in using the same email address and password that you signed up with. If you have forgotten your password and need to reset it, please click 'Forgotten Your Password' when l
- [I am having trouble with the website and I can't place my order, what shall I do?](https://help.orlebarbrown.com/en-GB/i-am-having-trouble-with-the-website-and-i-cant-place-my-order-what-shall-i-do-4154666.md): If you are experiencing difficulties placing your order online, please contact the OB Concierge team who will be happy to help. Please share any errors you are seeing so that we can assist in a timely fashion.
- [Do I need an account to place an order?](https://help.orlebarbrown.com/en-GB/do-i-need-an-account-to-place-an-order-4154667.md): No, you can checkout securely by selecting the guest checkout option. In using guest checkout, please note that your order history nor account details will be retained.
- [Can I place my order over the phone?](https://help.orlebarbrown.com/en-GB/can-i-place-my-order-over-the-phone-4154668.md): Our Concierge team are on hand to guide you through the checkout process. Should you need, they will be able to provide you with a secure payment link via email. Once the transaction has been complete, you will receive confirmation from the team.
- [What is the OB 5-Year Guarantee?](https://help.orlebarbrown.com/en-GB/what-is-the-ob-5-year-guarantee-4154653.md): Our commitment to craftsmanship is reflected in our 5-Year Guarantee. Every pair of Orlebar Brown swim shorts is designed and meticulously made to stand the test of time, ensuring enduring quality and performance. If you have bought a pair of swim sh
- [How do I make a claim with the OB Guarantee?](https://help.orlebarbrown.com/en-GB/how-do-i-make-a-claim-with-the-ob-guarantee-4154654.md): To proceed with your warranty claim, please contact the OB Concierge by email using the subject line 'OB Guarantee Claim Request' and include:. If your swim shorts were purchased through a third-party stockist, please provide proof of purchase. Pleas
- [Is there a limit on how many times I can claim against the OB Guarantee?](https://help.orlebarbrown.com/en-GB/is-there-a-limit-on-how-many-times-i-can-claim-against-the-ob-guarantee-4154663.md): We will consider two guarantee claims on a single OB Swim short purchase within a 5 year period. If you experience an issue that we accept as a fault, and we offer a replacement or repair, this will be considered a single claim.
- [How do I claim the OB Guarantee if my shorts were not bought directly from you?](https://help.orlebarbrown.com/en-GB/how-do-i-claim-the-ob-guarantee-if-my-shorts-were-not-bought-directly-from-you-4154655.md): We are unable to consider any request under The OB Guarantee on shorts that were purchased from discounted stockists or unofficial resellers. For purchases made from a registered third party retailer, please visit our 5 Year Guarantee page for inform
- [What faults are considered within the OB Guarantee?](https://help.orlebarbrown.com/en-GB/what-faults-are-considered-within-the-ob-guarantee-4154656.md): If you have bought a pair of swim shorts and they have not performed as they should, we will repair or replace them. We will consider the following defects under the OB Guarantee:. For more information, please visit our 5-Year Guarantee page.
- [What products fall under the OB Guarantee?](https://help.orlebarbrown.com/en-GB/what-products-fall-under-the-ob-guarantee-4154659.md): The OB Guarantee covers all our OB Classic Swim Shorts: Springer, Setter, Bulldog, Dane, Standard, Russell, Sport, Drawcord.
- [Can I claim the OB Guarantee by visiting a store?](https://help.orlebarbrown.com/en-GB/can-i-claim-the-ob-guarantee-by-visiting-a-store-4154660.md): If you experience an issue with your shorts, you are welcome to visit one of our OB Stores and our teams will be happy to assist you. Please do take with you the product and a copy of your receipt.
- [Can I my swim shorts be repaired under the 5 Year Guarantee?](https://help.orlebarbrown.com/en-GB/can-i-my-swim-shorts-be-repaired-under-the-5-year-guarantee-4154662.md): If your shorts are considered faulty, we will do our best to repair them for you. Our ability to repair a fault depends on the nature of the fault and this will be confirmed once the swim shorts has been inspected or following a return to us. If a re