ORLEBAR BROWN

<p data-start="133" data-end="474" id="isPasted">Our stores are unable to issue refunds for online purchases. However, our in-store teams will gladly assist you in returning your items to our distribution centre on your behalf. To do so, please bring the item along with the RetainMe return slip enclosed in your original parcel, or begin your return by visiting our&#xA0;<a href="https://orlebarbrown.com/pages/delivery-and-returns" data-start="451" data-end="473" style=" text-decoration: none;">returns page here</a>.</p><p data-start="476" data-end="766">Online orders may be exchanged in-store for the same item in a different size or colour, or for an alternative product of equal or greater value. Please note that exchanges and returns can only be processed in a store located in the same country to which the order was originally delivered.</p>

Our stores are unable to issue refunds for online purchases. However, our in-store teams will gladly assist you in returning your items to our distribution centre on your behalf. To do so, please bring the item along with the RetainMe return slip enc

Can I return/exchange my online order to one of your stores?

RETURNS & EXCHANGES

Where can I buy a Gift Card or E-Voucher?

The item I want is out of stock, what should I do?

Is there an Orlebar Brown store near me?

Can I claim a tax refund on my online order?

Can I shop tax-free in your stores?

Do you offer price match?

My garment is faulty, what can I do?

GENERAL ENQUIRIES

Where do you manufacture your products?

What is the fit of your products?

How do I find the right size?

Is sizing consistent between styles?

Is there a difference in sizing between shorts of the same size and style?

Are all your shorts suitable for swimming?

Why do my block colour shorts feel different from my photographic shorts?

How long are your swim short inseams?

PRODUCT INFORMATION

How do I return an Online Order?

What is your Return Policy?

Do you offer free returns?

How long will it take for my return to be processed?

Puerto Rico (PR) returns - Return address

Can I return an item to you that was purchased from a third-party stockist?

Can I amend or cancel an order once it has been placed?

How do I apply a gift-voucher or promotional code to my order?

Has my order been despatched?

Why has my order been refunded?

I am missing an item from my order. What do I do?

Which currencies can I pay with?

How can I cancel my order after delivery?

Do you offer a gift-wrapping service?

ORDERS & PAYMENT

When will my order be delivered?

What are the delivery cut of times for placing an order?

Do you offer a Click & Collect service?

Do you deliver to P.O.Boxes, Military, Diplomatic and Freight Forwarding addresses?

Where is my order dispatched from?

Will I be charged handling and custom fees?

I have not received my order yet, what should I do?

My tracking number isn't working, what shall I do?

What are your shipping options?

Do you ship to my country?

What are the delivery costs?

Can I place my order on the UK site if I am based in the US?

SHIPPING & DELIVERY

How do I reset my password?

I am having trouble logging into my customer account, what do I need to do?

I am having trouble with the website and I can't place my order, what shall I do?

Can I return/exchange my online order to one of your stores?Updated 22 days ago