RETURNS & EXCHANGES
How do I return an Online Order?
If you wish to return an item for a refund or exchange, simply send your purchase back to us within 28 days of receipt. Items returned must be in the original unworn condition, with all the product tags attached. Please ensure that you include your r
What is your Return Policy?
ONLINE ORDERS. You can return an online purchase within 28 days of receipt for a refund or exchange. Items returned must be in the original unworn condition, with all the product tags attached. Please ensure that you include your returns paperwork in
Do you offer free returns?
We offer complimentary returns for customers shopping in; UK, EU, AUS and US.
How long will it take for my return to be processed?
Once your return has been processed, you will be notified via email. This can take up to 3-5 working days to process from receipt. For returns that arrive within our sale period, this may extend to 7–10 working days.
Can I return/exchange my online order to one of your stores?
Our stores are unable to issue refunds for online purchases. However, our in-store teams will gladly assist you in returning your items to our distribution centre on your behalf. To do so, please bring the item along with the RetainMe return slip enc
Puerto Rico (PR) returns - Return address
Please note, Orlebar Brown does not offer free returns for Puerto Rico orders. We recommend that you send your returns using a recorded or signed-for-service post and that you retain the proof of postage. The return address is:. Orlebar Brown Returns
Can I return an item to you that was purchased from a third-party stockist?
Products purchased from one of our stockists, 3rd party retailers or wholesale partners must be returned directly to them.