ORLEBAR BROWN

You can shop tax-free in our stores in France and Spain only.&#xA0;For international customers visiting one of our Australian stores, you can request a tax receipt to be able to claim the tax back at the airport before departure. &#xA0;Department stores will have their own policy.&#xA0;Please enquire with the store directly and have your passport with you at the time of purchase. We are unable to provide remote or retrospectively tax-free forms for a store purchase.&#x202F;&#xA0;Please note tax-free shopping is not possible for online purchases.&#x202F;&#xA0;

You can shop tax-free in our stores in France and Spain only. For international customers visiting one of our Australian stores, you can request a tax receipt to be able to claim the tax back at the airport before departure. Department stores will ha

Can I shop tax-free in your stores?

GENERAL ENQUIRIES

Where can I buy a Gift Card or E-Voucher?

The item I want is out of stock, what should I do?

Is there an Orlebar Brown store near me?

Can I claim a tax refund on my online order?

Do you offer price match?

My garment is faulty, what can I do?

Where do you manufacture your products?

What is the fit of your products?

How do I find the right size?

Is sizing consistent between styles?

Is there a difference in sizing between shorts of the same size and style?

Are all your shorts suitable for swimming?

Why do my block colour shorts feel different from my photographic shorts?

How long are your swim short inseams?

PRODUCT INFORMATION

How do I return an Online Order?

What is your Return Policy?

Do you offer free returns?

How long will it take for my return to be processed?

Can I return/exchange my online order to one of your stores?

Puerto Rico (PR) returns - Return address

Can I return an item to you that was purchased from a third-party stockist?

RETURNS & EXCHANGES

Can I amend or cancel an order once it has been placed?

How do I apply a gift-voucher or promotional code to my order?

Has my order been despatched?

Why has my order been refunded?

I am missing an item from my order. What do I do?

Which currencies can I pay with?

How can I cancel my order after delivery?

Do you offer a gift-wrapping service?

ORDERS & PAYMENT

When will my order be delivered?

What are the delivery cut of times for placing an order?

Do you offer a Click & Collect service?

Do you deliver to P.O.Boxes, Military, Diplomatic and Freight Forwarding addresses?

Where is my order dispatched from?

Will I be charged handling and custom fees?

I have not received my order yet, what should I do?

My tracking number isn't working, what shall I do?

What are your shipping options?

Do you ship to my country?

What are the delivery costs?

Can I place my order on the UK site if I am based in the US?

SHIPPING & DELIVERY

How do I reset my password?

I am having trouble logging into my customer account, what do I need to do?

I am having trouble with the website and I can't place my order, what shall I do?

Do I need an account to place an order?

Can I place my order over the phone?

WEBSITE & CUSTOMER ACCOUNT

What is the OB 5-Year Guarantee?

How do I make a claim with the OB Guarantee?

Is there a limit on how many times I can claim against the OB Guarantee?

How do I claim the OB Guarantee if my shorts were not bought directly from you?

What faults are considered within the OB Guarantee?

What products fall under the OB Guarantee?

Can I claim the OB Guarantee by visiting a store?

Can I my swim shorts be repaired under the 5 Year Guarantee?

OB 5-YEAR GUARANTEE

Can I shop tax-free in your stores?Updated 21 days ago