How do I return an Online Order?Updated 19 days ago
If you wish to return an item for a refund or exchange, simply send your purchase back to us within 28 days of receipt. Items returned must be in the original unworn condition, with all the product tags attached. Please ensure that you include your returns paperwork in the parcel with your order, including your preferences and your contact details.
If you are intending to return multiple items from different orders, please note that you will need to package these separately (1x returns label per order) the contents need to be related to the corresponding order reference.
UK Returns
Orlebar Brown offers complimentary returns via Royal Mail on orders delivered within the UK. Enclosed within your parcel is a booklet where you will find the returns and exchange form, and instructions on how to return your order.
Please visit Orlebar Brown Returns Portal - Start your returns process to generate your complimentary return label.
Affix the label on the outside of the parcel covering the shipping label, securely seal shut the parcel and take your return to a local Post Office or Royal Mail Drop Off point.
Please keep a copy of the proof of postage until you have received your refund or exchange. You may track your return by clicking here.
Download a blank UK Return Form by clicking: Return_Form (UK)
EU Returns
Complimentary returns are available for all EU orders using our return service via ZigZag here:
Orlebar Brown Returns Portal - Start your returns process
Complete the online steps to initiate your return and receive your free return label, and ensure you include the Return Form in the box with your items.
Affix the label on the outside of the parcel covering the shipping label, securely seal shut the parcel and follow the instructions on the email from ZigZag on how to send your return back to us.
Download a blank European & Rest Of World Return Form by clicking: Return_Form (EU & ROW)
Rest Of World Returns
Customers in the Rest of the World may also use the ZigZag service to initiate their return below:
Orlebar Brown Returns Portal - Start your returns process
Please note returns are not complimentary and the return cost is the customer's responsibility. We recommend that you send your returns using a recorded or signed-for-service post and that you retain proof of postage.
Complete the online steps to initiate your return and receive the return address label, and ensure you include the Return Form in the box with your items, and securely seal shut the parcel. Take the parcel to a Post Office or courier. Ask the Post Office or courier for proof of postage. You should retain this until you receive your refund.
Download a blank Rest Of World Return Form by clicking: Return_Form (EU & ROW)
US Returns
Your order includes a pre-paid ground service FedEx return label. In case the label was not included or is misplaced, visit orlebarbrown.com/us-returns your complimentary return label.
Affix the label on the outside of the parcel covering the shipping label, securely seal shut the parcel, and take your return to a local FedEx Drop Off point.
Please include details of your return (Whether you would like a refund or exchange. Please keep a copy of the tracking number and your proof of postage until you have received your refund or exchange. You may track your return by clicking here.
Download a blank US Return Form by clicking: Return_Form_(US)
Puerto Rico (PR) Returns
Please note, Orlebar Brown does not offer free returns for Puerto Rico orders.
We recommend that you send your returns using a recorded or signed-for-service post and that you retain the proof of postage.
The return address is:
Orlebar Brown Returns
FAO: Future Forwarding Company
6180 Buffington Road
Atlanta, GA, 30349
USA
Australia Returns
Complimentary returns are available for Australian orders using our return service via ZigZag here: Orlebar Brown Returns Portal - Start your returns process
Complete the online steps to initiate your return and receive your free return label, and ensure you include the Return Form in the box with your items.
*Orlebar Brown reserves the right to reduce or refuse refunds or return products back to customers where the return conditions are not met.
**All returned goods remain the responsibility of the customer until they reach Orlebar Brown.
***For security reasons we are unable to accept hand-carried returns to our offices or distribution centres.