ORLEBAR BROWN

If you are an existing customer with an online account, you will need to log in using the same email address and password that you signed up with. If you have forgotten your password and need to reset it, please click &apos;Forgotten Your Password&apos; when logging in. You will receive an email from us with instructions about how you can reset your account.&#xA0;&#xA0;If you have registered via Facebook or Google, you will need to return back to these platforms to log in or reset your password.&#xA0;Please note that if you have previously ordered using guest checkout, an account will not been created for you.

If you are an existing customer with an online account, you will need to log in using the same email address and password that you signed up with. If you have forgotten your password and need to reset it, please click 'Forgotten Your Password' when l

I am having trouble logging into my customer account, what do I need to do?

WEBSITE & CUSTOMER ACCOUNT

Where can I buy a Gift Card or E-Voucher?

The item I want is out of stock, what should I do?

Is there an Orlebar Brown store near me?

Can I claim a tax refund on my online order?

Can I shop tax-free in your stores?

Do you offer price match?

My garment is faulty, what can I do?

GENERAL ENQUIRIES

Where do you manufacture your products?

What is the fit of your products?

How do I find the right size?

Is sizing consistent between styles?

Is there a difference in sizing between shorts of the same size and style?

Are all your shorts suitable for swimming?

Why do my block colour shorts feel different from my photographic shorts?

How long are your swim short inseams?

PRODUCT INFORMATION

How do I return an Online Order?

What is your Return Policy?

Do you offer free returns?

How long will it take for my return to be processed?

Can I return/exchange my online order to one of your stores?

Puerto Rico (PR) returns - Return address

Can I return an item to you that was purchased from a third-party stockist?

RETURNS & EXCHANGES

Can I amend or cancel an order once it has been placed?

How do I apply a gift-voucher or promotional code to my order?

Has my order been despatched?

Why has my order been refunded?

I am missing an item from my order. What do I do?

Which currencies can I pay with?

How can I cancel my order after delivery?

Do you offer a gift-wrapping service?

ORDERS & PAYMENT

When will my order be delivered?

What are the delivery cut of times for placing an order?

Do you offer a Click & Collect service?

Do you deliver to P.O.Boxes, Military, Diplomatic and Freight Forwarding addresses?

Where is my order dispatched from?

Will I be charged handling and custom fees?

I have not received my order yet, what should I do?

My tracking number isn't working, what shall I do?

What are your shipping options?

Do you ship to my country?

What are the delivery costs?

Can I place my order on the UK site if I am based in the US?

SHIPPING & DELIVERY

How do I reset my password?

I am having trouble with the website and I can't place my order, what shall I do?

I am having trouble logging into my customer account, what do I need to do?Updated 21 days ago