WEBSITE & CUSTOMER ACCOUNT
How do I reset my password?
Please click 'Forgotten Your Password' when logging in online to re-set. You will be asked to provide your email address used to register your account with, and you will be emailed the steps to re-set. Simply, follow the prompts. If you have register
I am having trouble logging into my customer account, what do I need to do?
If you are an existing customer with an online account, you will need to log in using the same email address and password that you signed up with. If you have forgotten your password and need to reset it, please click 'Forgotten Your Password' when l
I am having trouble with the website and I can't place my order, what shall I do?
If you are experiencing difficulties placing your order online, please contact the OB Concierge team who will be happy to help. Please share any errors you are seeing so that we can assist in a timely fashion.
Do I need an account to place an order?
No, you can checkout securely by selecting the guest checkout option. In using guest checkout, please note that your order history nor account details will be retained.
Can I place my order over the phone?
Our Concierge team are on hand to guide you through the checkout process. Should you need, they will be able to provide you with a secure payment link via email. Once the transaction has been complete, you will receive confirmation from the team.