ORLEBAR BROWN

If you are experiencing difficulties placing your order online, please contact the <a href="mailto:obconcierge@orlebarbrown.com">OB Concierge</a>&#x202F; team who will be happy to help. &#xA0;Please share any errors you are seeing so that we can assist in a timely fashion.

If you are experiencing difficulties placing your order online, please contact the OB Concierge  team who will be happy to help. Please share any errors you are seeing so that we can assist in a timely fashion.

I am having trouble with the website and I can't place my order, what shall I do?

WEBSITE & CUSTOMER ACCOUNT

Where can I buy a Gift Card or E-Voucher?

The item I want is out of stock, what should I do?

Is there an Orlebar Brown store near me?

Can I claim a tax refund on my online order?

Can I shop tax-free in your stores?

Do you offer price match?

My garment is faulty, what can I do?

GENERAL ENQUIRIES

Where do you manufacture your products?

What is the fit of your products?

How do I find the right size?

Is sizing consistent between styles?

Is there a difference in sizing between shorts of the same size and style?

Are all your shorts suitable for swimming?

Why do my block colour shorts feel different from my photographic shorts?

How long are your swim short inseams?

PRODUCT INFORMATION

How do I return an Online Order?

What is your Return Policy?

Do you offer free returns?

How long will it take for my return to be processed?

Can I return/exchange my online order to one of your stores?

Puerto Rico (PR) returns - Return address

Can I return an item to you that was purchased from a third-party stockist?

RETURNS & EXCHANGES

Can I amend or cancel an order once it has been placed?

How do I apply a gift-voucher or promotional code to my order?

Has my order been despatched?

Why has my order been refunded?

I am missing an item from my order. What do I do?

Which currencies can I pay with?

How can I cancel my order after delivery?

Do you offer a gift-wrapping service?

ORDERS & PAYMENT

When will my order be delivered?

What are the delivery cut of times for placing an order?

Do you offer a Click & Collect service?

Do you deliver to P.O.Boxes, Military, Diplomatic and Freight Forwarding addresses?

Where is my order dispatched from?

Will I be charged handling and custom fees?

I have not received my order yet, what should I do?

My tracking number isn't working, what shall I do?

What are your shipping options?

Do you ship to my country?

What are the delivery costs?

Can I place my order on the UK site if I am based in the US?

SHIPPING & DELIVERY

How do I reset my password?

I am having trouble logging into my customer account, what do I need to do?

Do I need an account to place an order?

Can I place my order over the phone?

What is the OB 5-Year Guarantee?

How do I make a claim with the OB Guarantee?

Is there a limit on how many times I can claim against the OB Guarantee?

How do I claim the OB Guarantee if my shorts were not bought directly from you?

What faults are considered within the OB Guarantee?

What products fall under the OB Guarantee?

Can I claim the OB Guarantee by visiting a store?

Can I my swim shorts be repaired under the 5 Year Guarantee?

OB 5-YEAR GUARANTEE

I am having trouble with the website and I can't place my order, what shall I do?Updated 22 days ago