ORDERS & PAYMENT
Can I amend or cancel an order once it has been placed?
We’re unable to amend orders once placed due to the volume of orders moving through our fulfilment centres. Once your order is dispatched, you’ll receive a confirmation email with tracking. In some cases, the courier may allow an address change direc
How do I apply a gift-voucher or promotional code to my order?
You can apply a promotional code to your order by adding it at checkout.The discount code or gift voucher/e-voucher can be placed on the top right side of the check-out page as shown below:. Promotional codes cannot be redeemed against gift vouchers,
Has my order been despatched?
Once your order has been despatched, you will receive a shipping notification by email. The email will contain the tracking reference which you can use for updates on the progress of your order.
Why has my order been refunded?
During peak periods, availability may be limited and, on occasion, part or all of an order may need to be cancelled. Should this occur, you will be notified promptly via email. For your security, all transactions are subject to banking and fraud-prev
I am missing an item from my order. What do I do?
If for any reason your order has arrived incomplete, please contact our OB Concierge team with your order reference and tracking information.
Which currencies can I pay with?
We can take payment in GBP, EURO, USD, CHZ, AUD, BHT and AED. If your usual currency of payment is not listed on our website, you may incur additional fees from your card issuer, bank or payment method provider. Orlebar Brown is not responsible for a
How can I cancel my order after delivery?
We hope you love your order, but should you change your mind, you have up to 28 days from the day after delivery to cancel your contract and return your items. To cancel, simply contact our Concierge Team here. Once we’ve received and inspected your
Do you offer a gift-wrapping service?
While we do not currently offer a dedicated gift-wrapping service, every Orlebar Brown order is thoughtfully presented in our signature packaging, wrapped in branded tissue paper and beautifully boxed.