SHIPPING & DELIVERY
When will my order be delivered?
Once your order is dispatched you will receive a shipping notification by email containing the tracking reference which you can follow the progress of your order with. Delivery times vary depending on the shipping method selected at checkout. Whilst
What are the delivery cut of times for placing an order?
Depending on your location, the cut-off time for same-day dispatch may differ. Please refer to the table below for your region's specific cut-off time and dispatch days:. Orders placed after the cut-off times, on weekends, or on public holidays will
Do you offer a Click & Collect service?
Click and collect is not available at checkout, but we’re happy to arrange delivery to a store. Please reach out to our OB Concierge team to take care of this for you.
Do you deliver to P.O.Boxes, Military, Diplomatic and Freight Forwarding addresses?
We are unable to accept any orders to P.O. Boxes, Military, Diplomatic, or Freight Forwarding addresses. You may still purchase directly from our regional websites for delivery to the physical street address. Please include your full delivery address
Where is my order dispatched from?
We have multiple fulfilment locations across the globe where your order will be sent from depending on your country of order.
Will I be charged handling and custom fees?
EU/UK/US/AUS. For orders sent to a shipping address within the these regions, Orlebar Brown will cover the cost of customs, duties and local taxes that may apply to the order. Rest Of World. Any orders to countries outside of the EU except the USA, w
I have not received my order yet, what should I do?
Soon after your order has been despatched from our warehouse you will receive a confirmation by email. A tracking number will be shared once your order has been received by the courier, from here you can track the progress of your delivery. Please no
My tracking number isn't working, what shall I do?
A shipping notification containing your tracking number will be emailed to you once our distribution centre finalises your order. The tracking status may not immediately display delivery information. If your parcel is marked as shipped during a non-b
What are your shipping options?
For details on delivery charges and timescales by region, please visit our Delivery page. Please note some delivery options may be unavailable during our busy periods.
Do you ship to my country?
We ship across the globe from 5 different dispatch locations. When placing your order online, please enter all of your details including your billing and shipping address. At the checkout, you will see all of the delivery options, time and charges av
What are the delivery costs?
For more details on delivery charges and timescales by region, please visit our delivery page..
Can I place my order on the UK site if I am based in the US?
We do not ship cross-regionally. Orders for delivery within the US may only be placed via our US site.